Terms & Guarantees

7-Day Install Guarantee

Mazlow will be fully installed within 7 days of your onboarding.

What "installed" means

Your AI growth department and your sales system are set up in your accounts and operational. The 7 days start on the date of your onboarding call.

What is not part of the 7 days

• A2P 10DLC registration (the carrier approval required to send business text messages). We help you complete it if you need it, but carrier review time sits outside the 7-day window.
• Funnels, websites and landing pages. The install covers the growth department and the sales system, not page builds.
• Customizations you request. Changes or additions beyond the standard install are scheduled separately and are not counted in the 7 days.
• Delays on your side. If account access or information we need from you arrives late, the 7 days extend by the same number of days.

30-Day Pays-for-Itself Guarantee

If Mazlow hasn't paid for itself within 30 days, you get a full refund of your install fee.

Who qualifies

This guarantee applies to businesses with at least 10,000 validated emails on their list from inbound leads and prospects at the start of the install. "Validated" means contacts who opted in through your own marketing (not purchased, rented or scraped), and whose addresses pass a deliverability check before the first send.

What "paid for itself" means

Contracted revenue: the value of new client contracts your business signs within the 30 days with contacts the system marketed to, followed up with or booked, that adds up to at least the install fee you paid. It is measured from your CRM's records of those contacts and their signed deals.

When the 30 days run

The 30 days start on the day we confirm in writing that your install is complete.

What we need from you

• Complete Mazlow’s onboarding inside the system within 3 business days after the install is complete.
• Have your reactivation/reoffer campaign live by day 10 after the install is complete. This leaves 20 days to take the sales calls and to make sure your entire list is reached.
• Give us access to the accounts the install needs within 2 business days of your onboarding call.
• Provide your validated list at onboarding, and allow the system to send to it.
• Review and approve campaigns, messages and offers within 1 business day of each request.
• Take the sales calls the system books, or have someone on your team take them.
• Keep the system running for the full 30 days without pausing or replacing its campaigns.
• Keep your account current on payments.

How to claim

1. Email [email protected] within 7 days after day 30, asking for the refund.
2. We review your CRM report with you, covering the contracted revenue and the obligations above.
3. If the guarantee applies, we refund the install fee to the original payment method within 14 business days.

Before the refund is paid, we uninstall Mazlow and delete the systems we set up for you, and show you proof that everything has been removed. This is the same process as the 7 Day Satisfaction Guarantee.

If your list is under 10,000 contacts

The guarantee changes rather than disappears: we keep working with you free of charge until Mazlow has paid for itself. Your $497/month subscription is paused, with no monthly charges, until the contracted revenue from the system equals the install fee you paid. Billing resumes the month after that point. There is no cash refund under this version.

7 Day Satisfaction Guarantee

If it isn't what you were sold or what you expected, you get a full refund.

This is an alignment guarantee. Within the first 7 days after your onboarding call, if you feel MazlowAI is not what you were sold on, or not what you expected, email [email protected] and we will refund you in full.

How the refund works

1. We uninstall Mazlow and delete the systems we set up for you.
2. We show you proof that everything has been removed.
3. We then process your full refund to the original payment method.

If you claim this guarantee, the other guarantees on this page no longer apply.

Terms for all guarantees

• One refund per business. A refund under one guarantee ends the others.
• Third-party costs are not covered or refunded: advertising spend, software and platform subscriptions, phone and messaging fees, and any other tools billed to you directly.
• Payment plans: refunds cover the amount of the install fee you have actually paid.
• No result for your business is promised beyond these guarantees. Figures we share about our own launch or about our team's past results describe those results only, and are not a forecast of yours.
• Claims go in writing to [email protected].
• Your signed agreement controls if anything on this page differs from it.
• Mazlow LLC · 501 Union St Ste 545 PMB 403023, Nashville, TN 37219-1876 · [email protected]